Candles Recharge Delivery & Policy Information
Candles Recharge Delivery Information/Policy:
Once your order has been received please allow 24-48 hours for packing & postage. On receipt of your order we will email you to say we have it & it’s being processed.
If you have an urgent order or time specific delivery date please email or call us prior to ordering to check that we are able to meet your deadline. Express deliveries are available provided that they are received before 2pm to allow for packing and delivery to the Post Office. Please choose the Express Post delivery option when at checkout & enter your postcode for the delivery cost calculation to occur.
We do send all standard delivery orders via Registered Post, if your order has not arrived within a 14 day period please do let us know and we will gladly check up on it for you. In the event that the address given to us was faulty, it is your (the customers) responsibility to pay for redelivery. If we find out once we have the returned package that we have made an error when addressing the order, we will gladly resend the order at our expense.
If when you receive your package you notice outward damage then it is your responsibility to take this up with Australia Post. If you accept the package clearly seeing it was damaged we are not able to chase Australia Post for you for reimbursement for damages.
If you package has no outward signs of damage but you open your package and find an item to be broken or not working then please take photo’s of the damaged items and email them along with your emailed receipt of purchase & a list of what was damaged/broken so that we may then arrange to send out replacements to you.
If you have any questions or special requests please don’t hesitate to send us an email or give us a call during our operating hours.
Candles Recharge Exchange/Refund Policy:
Candles Recharge offers a satisfaction guarantee. If when you receive your candles you aren’t satisfied with them, we will gladly accept their return (within 14 business days of delivery) and offer a full refund of the purchase price of that product (less delivery cost). We do require that any refund returns are in the EXACT condition and packaging that you received them in (if they aren’t then we will deduct the cost for the missing items from your refund).
If once you receive your order you would like to get the alternative colour option, we will gladly exchange (provided we have enough stock of the alternate colour). In this case when exchanging we again require what you are sending back to be in EXACT condition and packaging that you received them in. We will also need payment for resending the new product prior to sending them to you.
Additionally for wholesale accounts returns have a 25% restocking fee.
PLEASE NOTE:
- Our rechargeable candles can NOT be charged on another brands charger and vice versa for their candle’s on our charger.
- If you have bought our products in the past we do make every attempt to have the colour as close as possible to what it was, but please be aware that there may be slight variations in colour tone between different batches/years of production due to circumstances out of our control. We can not guarantee that the colour of candles that you buy today will 100% match the colour of candles that you bought 2, 3, 4 or 5 years ago. We do however do everything in our power to make them be very, very close if they are not exactly the same. Part of this is because we are always improving the technology in our candles so that we can continue to provide our customers with the highest quality products available.
Please if you have any questions regarding our products please ask them prior to purchase, as I am more than happy to help you to make the right informed decision.